Fake delivery texts are back - and better timed than ever
Three variants reported by our own customers this week. All of them arrive while you are genuinely waiting for something.
The message is short and boring, which is the point. “Your parcel is being held. A fee of £1.99 is required for redelivery.” There is a link, the link looks close enough to a courier's real address, and the page it opens is a competent copy of a payment form.
The £1.99 is not the fraud. It is the qualifying step: anyone willing to type card details into that page has proved the card is live and the person is responsive. The real loss arrives days later, either as a larger transaction or as a follow-up phone call from “the bank” about the suspicious £1.99 you have just noticed.
What makes this wave more effective than previous ones is timing. Two of the three reports we had this week landed within an hour of a genuine delivery notification from a different retailer. That is not coincidence - parcel volumes are predictable, and so is the window in which a delivery text feels plausible.
The follow-up call is the part worth preparing for. It uses the same script every time: we have spotted fraud, we need to move your money to a safe account, do not tell the branch. No bank does this. If you have already tapped a link and given details, the call is more likely, not less.
- ✓Do not tap links in texts. Open the courier's app, or type the address you already know.
- ✓Forward the message to 7726 - free on every UK network, and it gets the number blocked.
- ✓If you entered card details, ring your bank on the number printed on the card and cancel it.
- ✓Expect a follow-up call. Hang up, and ring back on a number you already had.
- Suspicious text messages: report to 7726 NATIONAL CYBER SECURITY CENTRE ↗
- Delivery scam texts: what to look for ACTION FRAUD ↗
- Parcel delivery text scams rise ahead of autumn BBC NEWS ↗
- Courier fraud and the “safe account” call UK FINANCE ↗
Links open each publisher’s live coverage of this topic.